SMS Messaging Privacy Policy

Effective Date: January 1, 2023

MINDme LLC ("MINDme," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, contact us, or receive services from our practice. This Privacy Policy describes what information we collect, how we use it, and the choices you have regarding that information.

This Privacy Policy applies to information collected through our website and general business communications. Protected Health Information (PHI) collected in the course of providing clinical services is governed separately by our HIPAA Notice of Privacy Practices, which is provided to all clients at the time of intake.

Information We Collect

We may collect the following types of information:

• Contact information you provide voluntarily, such as your name, phone number, email address, and mailing address.
• Information you submit through website contact forms, appointment request forms, or email inquiries.
• Basic technical information collected automatically when you visit our website, such as browser type, device type, and pages viewed.

How We Use Information

We use the information we collect to:

• Respond to inquiries and requests for information about our services.
• Schedule, confirm, reschedule, or cancel appointments.
• Provide billing, customer service, and administrative support.
• Send appointment reminders and other service-related communications.
• Comply with legal, regulatory, and professional obligations.

How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• With service providers who assist us in operating our practice (such as electronic health record systems, billing platforms, and communication tools), subject to appropriate confidentiality obligations.
• When required by law, court order, or to comply with legal obligations.
• To protect the rights, safety, or property of MINDme, our clients, or the public.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging opt-in data and consent.

Mobile SMS Messaging Privacy Policy

Information collected: We may collect information such as name, phone number, and email address.

Use of information collected: We may use the information we collect to perform the services requested including billing, customer service, appointment reminders, and other administrative requests.

Sharing of information collected: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging opt-in data and consent.

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.

You understand that the messaging frequency may vary. Messaging and data rates may apply.

All policies are followed as per CTIA guidelines 5.2.1. At any time, if you want your information to be removed, you can contact us via our email address or regular mail.

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from MINDme LLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@MINDme.life. You can opt out at any time by replying STOP.

Your Choices

You may:

• Decline to provide personal information (though this may limit our ability to respond to your inquiry).
• Opt out of SMS communications at any time by replying STOP.
• Request access to, correction of, or deletion of information we hold about you by contacting us using the information below.



Website Cookies and Analytics

Our website may use standard cookies and analytics tools to understand how visitors use our site. This information is used only to improve site performance and user experience and is not linked to personally identifiable information for marketing purposes.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. Clinical services provided to minors are governed by our clinical intake procedures and applicable state and federal law.

Security

We take reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the effective date noted above. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

MINDme LLC 1309 St Johns Bluff Rd N. Suite 102, Jacksonville, FL 32225

info@MINDme.life 

904-299-5387